Shangri-La Rasa Ria, Kota Kinabalu

Amazing Staff, room, breakfast Buffet. When you have any issue management did everything to fix the problem.

It was a luxurious experience- especially as we'd just come from the jungle! Bedding/ pillows- superb! Spaciousness of room excellent in the Ocean Wing garden. The staff were very helpful though we struggled to get through to room service/ reception on the phone. The food on the Malay night was superb as were the staff! Isaac was so sweet and bothered to write us a note with illustrations! Wow! Teppanyaki was also good! Breakfast was superb in terms of choice/ comfort. The chicken noodle soup was excellent! The sunbeds were so comfy and plentiful. suggestion - there were so many children in the adult pool and jacuzzi this was off putting given that they had their own pools! Think there needs to be more enforcement here to abide by the rules clearly displayed everywhere! Ie - children under 12 not allowed- they were in there ( some very young) and being loud! The reason we chose Ocean Wing was to avoid this. Overall a lovely experience in a superb hotel. Sunset at the beach - off the chart! Better than any sunsets experienced anywhere else!

There is nothing we didn't like about this hotel. The staff are very attentive and polite. The location is perfect. It is far from the city which we really appreciated. There is a huge beach and even a nature reserve in the hotel. They provide a lot of activities such as fireflies watching, horse riding, water sports, evening performance etc. There is a choice of several restaurants in the hotel. The buffet breakfast is great and the sunsets are breathtaking. We enjoyed both pools and our kids loved the bath tub on the balcony. We didn't mind aging furniture because the room was comfortable.

My family enjoyed our stay very much, the garden wing family room is well maintained n my boys love all the activities they did at the resort, it's a pity they didn't have time for all. We did Atv, horse riding, jet ski, rock climbing, cycling to crocodile farm, traditional fishing, firefly tour & played golf too. The Sunrise walk to view Mt Kinabalu was spectacular n we are so glad we did it! At night there's Firefly tour n even Night vision walk or Ktv in private room! The whole resort is very beautiful with lovely landscape & great pools you have too. All the staff are very friendly & helpful during our stay. The Whatsapp service is excellent as we can contact the hotel anytime, anywhere if we required anything!

Came back here after more than 20 years and not disappointed despite the traffic from KK being a lot worse! Great place with little touches of luxury sprinkled around. We had a ground floor Ocean Wing room opening out into the lovely garden and beach. Loved the Oceano breakfasts, the very chilled out bar area (special shout out to the Trio Sensation) and the buffet dinners. Enjoyed tennis and golf and lying by the pool. The sea was as warm as a bath. It’s tropical here and it really rains when it wants to! The staff were great. Very grateful for the garbage pickers on the beach to keep it free from all the usual plastic rubbish every day