Shangri-La Rasa Ria, Kota Kinabalu

It was a luxurious experience- especially as we'd just come from the jungle! Bedding/ pillows- superb! Spaciousness of room excellent in the Ocean Wing garden. The staff were very helpful though we struggled to get through to room service/ reception on the phone. The food on the Malay night was superb as were the staff! Isaac was so sweet and bothered to write us a note with illustrations! Wow! Teppanyaki was also good! Breakfast was superb in terms of choice/ comfort. The chicken noodle soup was excellent! The sunbeds were so comfy and plentiful. suggestion - there were so many children in the adult pool and jacuzzi this was off putting given that they had their own pools! Think there needs to be more enforcement here to abide by the rules clearly displayed everywhere! Ie - children under 12 not allowed- they were in there ( some very young) and being loud! The reason we chose Ocean Wing was to avoid this. Overall a lovely experience in a superb hotel. Sunset at the beach - off the chart! Better than any sunsets experienced anywhere else!

There is nothing we didn't like about this hotel. The staff are very attentive and polite. The location is perfect. It is far from the city which we really appreciated. There is a huge beach and even a nature reserve in the hotel. They provide a lot of activities such as fireflies watching, horse riding, water sports, evening performance etc. There is a choice of several restaurants in the hotel. The buffet breakfast is great and the sunsets are breathtaking. We enjoyed both pools and our kids loved the bath tub on the balcony. We didn't mind aging furniture because the room was comfortable.

This is an exceptional hotel. The setting is beautiful, and the rooms and guest areas are very well appointed. All the staff were so friendly and helpful, even helping us to book a snorkeling trip at very short notice. The hotel also has a large number of daily activities including walks into the Rasa Ria jungle reserve with the hotels rangers. We can fully recommend a stay here!

The breakfast was good and with many selections. We also tried two other restaurants in the resort, the food was awesome and delicate, but the prices seemed to be a lot more expensive than the prices outside the resort in Malaysia. They have a very good selection of watersport activities, but you have to go to the watersports center in order to see them all. Many of them are not advertised in the hotel building. We did appreciate the surfing instructor. We had a good day at the beach.

Service staff were excellent, friendly and well-trained.